- Return to 핸드북:기술/en
Cerb is a commercial customer support system (with the business model similar to GitLab EE). As they provide free evaluation license for one simulaneous login, I am using this for myself. If there's genuine need, I could consider getting a license, but the license costs eye-popping $444 per user per year ($37*12) or $40 per user per month for a hobby website, I don't think it will happen.
For now, wikimail response, some support emails, and other emails are responded from Cerb.
- mail server receives incoming email, process them, and forwards the email to cerb@ mailbox.
- cerb copies email, every 10 minutes starting at 00 minutes, copies the email from cerb@ and deletes the email in the inbox.
- New tickets are created as cerb scans email, and cerb@ mailbox sends out email when agent sends email.