핸드북:Cerb/en: 두 판 사이의 차이
Revi HQ
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[https://cerb.ai Cerb] is a commercial customer support system (with the business model similar to GitLab EE). As they provide free evaluation license for one simulaneous login, I am using this for myself. If there's genuine need, I could consider getting a license, but the license costs eye-popping $444 per user per year ($37*12) or $40 per user per month, I don't think it will happen. |
[https://cerb.ai Cerb] is a commercial customer support system (with the business model similar to GitLab EE). As they provide free evaluation license for one simulaneous login, I am using this for myself. If there's genuine need, I could consider getting a license, but the license costs eye-popping $444 per user per year ($37*12) or $40 per user per month for a hobby website, I don't think it will happen. |
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For now, wikimail response, some support emails, and other emails are responded from Cerb. |
For now, wikimail response, some support emails, and other emails are responded from Cerb. |
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[[분류:Application|Cerb]] |
[[분류:Application|Cerb]] |
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[[분류:ReviNet]] |
2021년 1월 30일 (토) 06:26 기준 최신판
- Return to 핸드북:기술/en
Cerb is a commercial customer support system (with the business model similar to GitLab EE). As they provide free evaluation license for one simulaneous login, I am using this for myself. If there's genuine need, I could consider getting a license, but the license costs eye-popping $444 per user per year ($37*12) or $40 per user per month for a hobby website, I don't think it will happen.
For now, wikimail response, some support emails, and other emails are responded from Cerb.
Architecture
- mail server receives incoming email, process them, and forwards the email to cerb@ mailbox.
- cerb copies email, every 10 minutes starting at 00 minutes, copies the email from cerb@ and deletes the email in the inbox.
- New tickets are created as cerb scans email, and cerb@ mailbox sends out email when agent sends email.